COVID 19: Clutha Vets Retail Update – 26th March 2020
Below is an outline of how we see clients accessing retail products going forward. Obviously this is a changing situation and this plan will probably be the first of several as things evolve. We will keep you up to date with any changes through our different forms of communication.
Retail Stores
Balclutha/Milton/Clydevale
These 3 stores are all open and will continue offer the full range of essential animal health products to ensure that you can treat and prevent any animal health issues. However we have a strict no entry policy to the clinics for clients. Ideally if you would like a product you would ring ahead and we can put it out for you. If you come to the clinic you will be asked to wait at the door while our staff get your products and charge them to your account.
Retail Depots
Clinton/Owaka
Both of these depots are currently open and will continue to operate as usual under their own hygiene and safety protocols.
Lawrence
Our depot in Lawrence is a freight drop off and collection point and will be operating at a limited capacity.
If you require product then you can contact Darcy at the store on 0272481111, and he will come in and put product out for you.
Momona/Lee Stream
These 2 depots are closed
We would ask all clients to please phone the store (Balclutha/Milton/Clydevale) if you require retail products. We can then discuss your requirements and work out the best way to get the products to you. This may include one of the following:
We will do our best to get the product to you in a timely fashion. The more notice you are able to give us the better able we will be to do this. Planning ahead of when product is required and phoning the clinic prior is going to be important to ensure everything runs as smoothly as possible.
Thank you for you for your on-going cooperation through this period.
Clutha Vets Management.
Retail Stores
Balclutha/Milton/Clydevale
These 3 stores are all open and will continue offer the full range of essential animal health products to ensure that you can treat and prevent any animal health issues. However we have a strict no entry policy to the clinics for clients. Ideally if you would like a product you would ring ahead and we can put it out for you. If you come to the clinic you will be asked to wait at the door while our staff get your products and charge them to your account.
Retail Depots
Clinton/Owaka
Both of these depots are currently open and will continue to operate as usual under their own hygiene and safety protocols.
Lawrence
Our depot in Lawrence is a freight drop off and collection point and will be operating at a limited capacity.
If you require product then you can contact Darcy at the store on 0272481111, and he will come in and put product out for you.
Momona/Lee Stream
These 2 depots are closed
We would ask all clients to please phone the store (Balclutha/Milton/Clydevale) if you require retail products. We can then discuss your requirements and work out the best way to get the products to you. This may include one of the following:
- On farm delivery of the product by one of our staff – we will have people on the road delivering products. The timing of getting these out to you will vary depending on demand and our staffing capacity. As this service develops we may look to have drop offs in certain areas on different days.
- RD Courier delivery
- Delivery to one of the open depots or a collection point for pick up.
- Clients driving into one of our depots/stores to pick up the product.
We will do our best to get the product to you in a timely fashion. The more notice you are able to give us the better able we will be to do this. Planning ahead of when product is required and phoning the clinic prior is going to be important to ensure everything runs as smoothly as possible.
Thank you for you for your on-going cooperation through this period.
Clutha Vets Management.
COVID-19
The New Zealand Government recognises that the provision of animal health services is an essential task. Clutha Vets is here to provide top quality care for your animals, and if you have a sick animal in need of your help, we are willing, able and ready to provide assistance.
FOR OUR SMALL ANIMAL CLIENTS (Cats and dogs)
We are postponing all non-essential procedures for small animals at our Balclutha and Milton clinics until further notice. This includes vaccinations and routine operations like desexing.
We are available for sick animal and emergency consultations, but please ring ahead so we can arrange how best to manage these with you.
Please ring if you require prescription refills for ongoing medication. If you are confined to home for any reason please call us, and we can discuss options for home deliveries.
If you need to come to the clinics let us know when you are at the door when you arrive and we will come out to you.
FOR OUR FARMING CLIENTS (and horse owners)
At this stage we plan to maintain large animal on-farm services as close to normal as we can. If you are unsure about your current bookings, or our
ability to provide any service, please phone to discuss- these services are easier for us to manage when we are on-farm and can follow the social
distancing guidelines.
If you require retail goods for from any of our stores or depots - please phone ahead so we can have these ready for you to collect at the door. As for our small animal clients if you require delivery, we will do what we can to get goods to you when we are able.
We ask that you be patient with us as we work through the challenges we are all facing with the restrictions of Level 4 Covid-19 control
The New Zealand Government recognises that the provision of animal health services is an essential task. Clutha Vets is here to provide top quality care for your animals, and if you have a sick animal in need of your help, we are willing, able and ready to provide assistance.
FOR OUR SMALL ANIMAL CLIENTS (Cats and dogs)
We are postponing all non-essential procedures for small animals at our Balclutha and Milton clinics until further notice. This includes vaccinations and routine operations like desexing.
We are available for sick animal and emergency consultations, but please ring ahead so we can arrange how best to manage these with you.
Please ring if you require prescription refills for ongoing medication. If you are confined to home for any reason please call us, and we can discuss options for home deliveries.
If you need to come to the clinics let us know when you are at the door when you arrive and we will come out to you.
FOR OUR FARMING CLIENTS (and horse owners)
At this stage we plan to maintain large animal on-farm services as close to normal as we can. If you are unsure about your current bookings, or our
ability to provide any service, please phone to discuss- these services are easier for us to manage when we are on-farm and can follow the social
distancing guidelines.
If you require retail goods for from any of our stores or depots - please phone ahead so we can have these ready for you to collect at the door. As for our small animal clients if you require delivery, we will do what we can to get goods to you when we are able.
We ask that you be patient with us as we work through the challenges we are all facing with the restrictions of Level 4 Covid-19 control
- WELCOME TO CLUTHA VETS ANIMAL HEALTH CENTRE
- ABOUT CLUTHA VETS
Clutha Vets is a co-operatively owned vet practice (vet club) and can trace its first farmer employed vet back to 1908. As a significant business in the Clutha district of New Zealand, we take our corporate citizenship seriously. You will see our vets at field days and discussion groups, shows and competitions, farm training days, school visits and careers days, supporting Telford and the Clutha Agricultural Development Board, providing work opportunities for school leavers, trainees and students. Our retail division is generous in their sponsorship of dozens of community ventures each year. Click about Clutha Vets to read more
|
Clutha Vets is a co-operatively owned vet practice (Vet Club). As a significant business in the Clutha District of New Zealand, we take our corporate citizenship seriously. You will see our vets at field days and discussion groups, shows and competitions, farm training days, school visits and careers days, supporting Telford and the Clutha Agricultural Development Board, providing work opportunities for school leavers, trainees and students, our retail division is generous in their sponsorship of dozens of community ventures each year.
Our sole purpose is to provide our clients with the most up-to-date professional services and advice. Our production animal vets provide a complete range of animal health services and advice 24 hours a day, 7 days a week. Individual vets specialise in different areas so within the team there is always someone to turn to for advice on those particularly tricky cases. Our companion animal vets also provide 24/7 cover and in Balclutha work out of a surgical suite recently upgraded to amongst the highest standard in NZ with facilities and equipment second to none. This includes an in house laboratory, digital x-ray and ultrasound facilities and a sterile surgery with modern anaesthetic machines and HEPA filtered positive pressure ventilation, the latter to reduce the chances of post operative infections. The clinic in Milton was refurbished in 2010 and has its own great team of vets, qualified vet nurses and knowledgeable retail staff.
The large retail outlet and bulk store in Balclutha enables us to store large quantities of stock to help ensure the merchandise you need is onsite when you need it and at extremely competitive prices. This is complemented by our Milton clinic and Clydevale store. All facilities are manned by staff with exceptional animal health product knowledge. On top of this Clutha Vets runs its own trucks for bulk delivery to farms and runs supply depots in Owaka, Lawrence, Momona, Clinton and Lee Stream meaning you should have convenient access no matter where in the district you live .
|
Click to read 2018
110th AGM Report 
|
|
|
|
|
|
|
Clutha Vets Animal Health Centre | 3 Wilson Road, Balclutha, 9230, Otago, New Zealand | Emergency Contact (03) 418 1 280
|
|
